Privacy Policy

911 Locksmith (referred to as "we," "us," or "our") is committed to protecting your personal data and maintaining your trust. This Privacy Policy describes how we collect, use, process, store, and share your personal information when you visit our website, request locksmith services online, or communicate with our licensed technicians and dispatchers.

We provide a full range of professional locksmith services — residential, commercial, and automotive — across Maryland. By using our website or booking a service, you consent to the collection and use of your information in accordance with this Policy. If you do not agree with these practices, please do not use our website or services.

We collect several types of information from and about our customers to deliver locksmith services efficiently, safely, and in a timely manner.

Personal Contact Information

When you contact us by phone at 240-512-8126, submit our "Request Service Online" form, or communicate through our website, we may collect the following:

• Name: To identify you during scheduling, dispatch, and service verification.
• Phone Number: To coordinate technician arrival, provide status updates, and confirm billing.
• Physical Address: Your home, business, or vehicle location where locksmith services are to be performed.
• Email Address: For service confirmations, quotes, invoices, and follow-up communications.
• Identification Details: In certain services (such as house lockout, car lockout, or safe opening), we may request government-issued ID or proof of ownership to verify authorization before granting access.

Service-Related Information

Depending on the nature of the service requested, we may also collect information specific to your security setup:

• Lock type, brand, or model for lock repair, replacement, or re-keying jobs.
• Vehicle make, model, and VIN for automotive services including car key duplication, car key replacement, car key programming, ignition lock repair, or car unlocking.
• Property type (residential, commercial, or automotive) and any relevant access or security configuration details.

Technical & Usage Data

When you browse our website at 911locksmithnow.com, we automatically collect certain technical data, including your IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and standard web log statistics. This data helps us improve website performance and your browsing experience.

We process your personal information only for specific, legitimate business purposes directly related to providing our locksmith services. These include:

• Dispatch & Scheduling: To send our licensed technicians to your precise location to perform lock repair, re-keying, installation, lockout service, key duplication, or any other requested service.
• Verification & Safety: To cross-reference your ID or proof of ownership with property or vehicle details, preventing unauthorized access or lock bypass by unauthorized individuals.
• Billing & Transactions: To process payments, issue service invoices, and manage service accounts for residential, commercial, and automotive clients.
• Customer Relations: To respond to inquiries, address service complaints, deliver quotes, and notify you of appointment changes or technician ETAs.
• Service Improvement: To review service quality, train our team of expert locksmiths, and develop customizable solutions tailored to your specific security requirements.
• Legal Compliance: To comply with Maryland state licensing laws, insurance requirements, and any lawful subpoenas or governmental requests.

Services Covered Under This Policy

The following are the core services for which your data may be collected and used:

911 Locksmith values your trust and takes data sharing seriously. We do not sell, rent, trade, or distribute your personal information to third-party marketing companies. Your information is only disclosed under the following limited circumstances:

Service Providers & Technicians

We share your contact details, service address, and job details with our dispatched field technicians and internal dispatch software to coordinate your service booking. All technicians are bound by confidentiality obligations and may only use your information to perform the requested locksmith service.

Expert Installation & Ongoing Support Partners

For specialized services — such as biometric lock installation, smart lock setup, master key system implementation, or commercial security consultations — we may engage trusted partner vendors. These partners are contractually prohibited from using your data for any other purpose.

Payment Processing

We use secure, third-party payment gateways to process credit and debit card transactions. Your billing details are encrypted and processed directly by our gateway providers. 911 Locksmith does not store full card numbers on our internal systems or databases.

Legal Requirements

We may disclose your information if required to do so by applicable law, court order, or governmental authority, or if we believe such disclosure is reasonably necessary to protect the safety of our technicians, clients, or the general public.

We implement industry-standard administrative, technical, and physical security measures to protect your personal data from unauthorized access, modification, unauthorized disclosure, or destruction.

Our data practices reflect our broader commitment to security: just as we offer top-quality products and certified technician solutions for your locks, we apply the same precision to how we safeguard your information. All data transmissions between your browser and our website are encrypted using secure protocols.

While we strive to use commercially reasonable means to protect your information, no method of transmission over the Internet or electronic storage system can be guaranteed as 100% secure. In the event of a data breach affecting your information, we will promptly notify you and local authorities as required by Maryland state law.

• Customer data is retained only as long as necessary to fulfill the service and satisfy legal or tax obligations.
• Identification documents collected for verification purposes (such as lockout or safe-opening jobs) are not stored digitally beyond the service date.
• You may request deletion of your personal data from our active service records at any time, subject to bookkeeping retention laws.

Our website uses cookies and similar tracking technologies to monitor site activity, compile anonymous analytical data, and enhance your browsing experience on 911locksmithnow.com.

Cookies are small text files placed on your device by your browser to remember your preferences and session details. You can instruct your browser to refuse all cookies or to notify you when a cookie is being placed. However, if you choose to disable cookies, some portions of our website — including our online "Request Service Online" form — may not function correctly.

• Essential Cookies: Required for core site functionality such as form submission and session management.
• Analytics Cookies: Used to understand how visitors interact with our site, helping us improve service page layouts, call-to-action performance, and overall usability.
• Marketing Cookies: May be used to display relevant service advertisements about 911 Locksmith's residential, commercial, or automotive services on third-party platforms. You may opt out at any time.

Third-party tools and plugins integrated into our site, such as contact form processors or map services for our Maryland service areas, may also set their own cookies subject to their respective privacy policies.

Depending on your location and applicable local regulations, you may have certain rights regarding the personal information we hold about you. 911 Locksmith respects these rights and will respond to valid requests in a timely manner.

• Right to Access: You may request a copy of the personal data we hold about you, including service records and contact information on file.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal contact, vehicle, or property details associated with your account.
• Right to Deletion: You may request that we erase your personal data from our active service records, subject to applicable bookkeeping and retention laws for tax and legal compliance purposes.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to Object: You may object to certain types of data processing, such as the use of your contact details for follow-up marketing communications.

To exercise any of these rights, please contact our support team using the details in Section 8 below. We will verify your identity before responding to any request to ensure the security of your information.

If you have any questions, comments, or concerns about this Privacy Policy, our data management practices, or how 911 Locksmith handles your personal information, please get in touch with us through any of the following channels:

We take privacy inquiries seriously and aim to respond to all requests within 5–7 business days. 911 Locksmith is committed to no compromises with your life's security — and that includes the security of your personal data.